NBFC loan collections AI

Outbound EMI due calls in Hinglish and regional languages. Promise to pay capture, UPI payment links, and full audit trail.

What the agent handles

EMI amount and due date confirmation
Polite recovery scripts aligned to RBI Fair Practices
Promise to pay with date and amount logged in CRM
UPI and payment link follow up via WhatsApp add on
Escalation tags for disputes and hardship cases

Why speed matters in collections

Calling within the first hour after a missed EMI increases contact rate. Your AI dials while the borrower is still reachable, not after three manual dialer attempts the next day.

Playbook: RBI Fair Practices collection scripts

Opening identifies the NBFC and loan ID. Agent states outstanding EMI, offers payment link, records promise to pay or hardship reason. No threats, no misrepresentation. Transcript stored for compliance review.

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